Position Title: Divisional Operations Manager – Global Occupier Services Africa
Department: Global Occupier Services Africa
Reports To: General Manager, Global Occupier Services Africa
Location: 3A Summit Road Dunkeld West
Cushman & Wakefield Excellerate is seeking a proactive and hardworking individual with experience of managing business operations to join our fast-growing Global Occupier Services Africa [GOSA] business. The Divisional Operations Manager will manage the ongoing administrative operations and procedures of GOSA, responsible for the efficiency of business.
Reporting to the General Manager GOSA, you will need to maintain control of diverse business operations, covering Corporate Real Estate Services, Broking and Valuations.
The goal of the Divisional Operations Manager position is to ensure the functionality and efficiency of the business operations, as a platform to accelerate extensive and sustainable growth, including managing associated operational risk. In this context, you will work closely with the Finance Manager for GOSA, as well as the GM for GOSA.
As part of the role, you will also liaise with other group functions, notably legal & compliance, finance, IST, HR, group marketing & communications and central bids.
Subject to experience and performance, the right individual will have the opportunity to further grow the role over time.
If you have strong business administration management capabilities, excellent people skills, business acumen and exemplary work ethics, alongside the ability to add a strategic vision to everyday activities, then we’d like to meet you.
Main purpose / objective of the position:
Optimise the business operations of the GOS Africa business unit, encompassing Corporate Real Estate Services [CRES], Broking and valuations
Responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.
These will include:
Plan and manage the day-to-day running of business operations
Ensure CRES, Brokers and Valuation resources can leverage the required administrative support services
Ensure the optimal use of systems in support of the delivery of services and revenue generation activities
Ensure compliance with all regulatory and other requirements (incl. FICA)
Collaborate with colleagues to implement policies and develop improvements
Provide input for business and strategic planning
Create operations strategy, revise and/or formulate policies and promote their implementation
Evaluate regularly the efficiency of business procedures according to organizational objectives, develop and apply improvements
Oversee human resource management, assisting in resource allocation and budgeting
Foster employee alignment with relevant goals
Assist in setting goals for departments and key resources
Decision making authority:
Manage the GOS Africa operations within a broad framework of existing policies, guidelines and mandates. Act logically and consider alternative solutions to GOS Africa requirements and challenges so as to optimise operations.
Experience / Education:
Minimum 5 years business-related experience involving general business administration, operations, finances and team management. Understanding of business functions, with a strong administrative and financial background alongside some commercial and industrial property knowledge. BCom or BSc/BA (or similar qualification) in business administration or relevant field.
Computer literacy (Word, Excel, PowerPoint and general use of databases and systems); Administration, Organizational, accounting, communication and people skills (management and communications).
Relevant company policies & procedures; knowledge and general understanding of business and financial principles and practices; familiarity with fiscal planning, budgeting and reporting; general principles of law pertaining to Contracts in particular; and basic commercial and industrial property knowledge.
Communication at all levels of the organization, Customer and Quality focus, Accuracy, Methodical, Tolerance for stress, Initiative, Self-confidence; Impact and influence, Teamwork and co-operation, Problem solving, Assertiveness, Attention to detail, Self-starter, Time management and Resource management
Major drivers of work volume:
(1) Existing scale and continued growth of the GOSA business across CRES, Broking and Valuations;(2) Number of brokers and volume of pending and concluded transactions; (3) Co-ordination of outputs relating to the scale of operations, transactions & projects concluded, and Work in Progress; (4) Development and implementation of improvements to the efficiency of operations
Interface / relationships with:
GOSA: General Manager, Finance Manager, Brokers, CRES and Valuation team resources
Group functions: Legal, Compliance, Finance, HR, IST, Central Bids, Group Marketing & Communications
Property/Portfolio Managers within Property Asset Management
External parties, including: Landlords, Developers, Other 3rd party suppliers & vendors