Facilities Helpdesk Administrator (Charlene115EFM)




Job Location
- South Africa -- Johannesburg Metro -- Sandton

Job Type

09 June 2017

Closing date
31 Jul 2017 17:28

NB: Requirements: able to speak mandarin

Main purpose / objective of the position: 

The Facilities Helpdesk Administrator is responsible for managing on-demand ticket queue and front facing client solutions to ensure that the highest level of service is provided to our clients.  This position is instrumental in ensuring that work requests are assigned to the necessary trades appropriately to ensure they are resolved efficiently, issues are communicated effectively and tracked accurately within our MyMCS system so critical weekly metrics can be provided to management team to make strategic decisions.  This individual thinks critically, communicates effectively, both orally and in writing, and make sound decision on financial systems and processes.


Decision making authority: 

Works independently within a broad framework of existing policies and guidelines. Fast and efficient handling of queries. Facilitate the smooth flow of documentation between company offices. Reporting. Ensures that more complex queries are escalated appropriately and resolved.

Experience / Education: 

Grade 12 and a secretarial diploma plus 5 years relevant experience

Skills required: 

Time management, attention for details, accuracy for processing, Achieving deadlines, Interpersonal skills, Client focus, reconciliations, administration, telephony, customer service

Knowledge required: 

Computer literacy-MS Office; SAP; SAP DMS; MYMCS

Competencies required: 

Problem solving and decision making; teamwork and co-operation; self-confidence; communication; resilience; flexibility;  initiative; compliance; drive and productivity; methodical


Major drivers of work volume: 

Clients Service Delivery; team / personal effectiveness; quality assurance

Interface / relationships with: 

Internal: Facilities Managers and teams; ICT; Accounts Payable

External: Clients, Tenants, Vendors

Contact information

Charlene Naidoo

CodeChap | PHP 5.6