Application Support Specialist (Application Support )
Reference : Application Support
Salary : Market related
Job Location : - South Africa -- Johannesburg Metro -- Midrand
Job Type : Permanent
Posted : 06 November 2018
Closing date : 30 Nov 2018 23:59
The application support specialist provides technical and functional support to all users within the business and is responsible for ensuring that various IT operations run smoothly. Application support specialists primarily assist employees with software applications used within different departments of the organisation. They typically select, install and troubleshoot IT systems and applications, perform tests, install upgrades, and perform regular system maintenance.
Application support specialists deal with system incidents and work on solutions to address any issues related to systems and applications used within the organisation. They identify problems and develop solutions and enhancements to ensure that the software used within the company is functional and that it works at optimal efficiency.
Their main responsibility is to reduce business disruptions caused by various applications and to find ways to reduce the number of calls for assistance by providing training, writing operating manuals, and generally ensuring that common issues are resolved as quickly and efficiently as possible.
Role responsibilities and key focus areas
Skills and experience