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Customer Service Advisor (TD/DL/CS)



£20,710 - £22,628 depending on experience

Job Location
- United Kingdom -- England -- North West England -- Greater Manchester -- Manchester

Job Type

Thursday, August 22, 2019

Customer Service Advisor

Location: Manchester

Salary: £20,710 - £22,628 depending on experience

Hours of Work: 37.5 hour working week, Shifts between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00

About the company:

Direct Line Group is an ambitious company employing thousands of people throughout the UK. We’re proud to be one of Britain's leading general insurers offering millions of customers decades of experience and knowledge, and we’re committed to make insurance easier and better value for our customers.

The landscape of insurance is changing and we’re working hard to ensure we have forward-thinking people to make sure our well-known brands - Direct Line, Churchill, Privilege and Green Flag are changing with it. Do you crave the opportunity to share your thoughts and ideas? We encourage our colleagues to have a voice in what they believe, and the ability to inspire change to achieve amazing things - for our customers and for each other.

Customer Service Advisor Responsibilities:

All our Customer Advisor roles are very similar.

  • You’ll be taking care of customer queries
  • supporting with insurance renewals
  • talking through the benefits of additional insurance products and services.

 Whether that it across our Direct Line, Churchill, Green Flag or Privilege brands you'll work with some great people and make a difference to our customers.

These roles are phone based, the days will be busy, but they’ll fly by! You’ll need to be upbeat and adapt to change well. There will be plenty of opportunity to develop your skills, take on additional learning to build an amazing career here.

Customer Service Advisor Requirements:

Our Customer Advisors are the first point of contact for many and we have a variety of teams that are here to support them each day. We're looking for people to join our Customer Service, Sales, Retention or our Pet and Travel teams.

As an advisor you will interacting with a wide variety of people every day, so you'll need to be able to adapt your approach, listen and understand our customer needs, as well as capturing information and providing a phenomenal level of service.

  • You don’t need to have previous experience for these roles, but if you do we’ll review your experience and pay dependant on this.

Customer Service Advisor Benefits: 

  • 9% Pension Contribution
  • Generous holiday allowance
  • Flexible working
  • 50% off home, pet and motor insurance
  • Opportunity to earn an additional bonus between £1,200 to £3,600 per annum (dependant on your performance).

If you feel that you may be suitable for this Customer Service Advisor role then please apply now!

Contact information

For further details please download the job description below:

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