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Customer Service Associate (TD/SC/CSVA)



£20,000 per annum

Job Location
- United Kingdom -- England -- South East England -- Buckinghamshire -- Aylesbury

Job Type

Wednesday, August 28, 2019

Customer Service Associate

Location: Aylesbury, Buckinghamshire HP21 8SZ 

Salary: £20,000 per annum

Hours of Work: On a rota between the hours of 8am and 6pm (37.5 hours per week)

About the Company:

Our client is an ambitious, fast paced and growing company based in Aylesbury, Buckinghamshire. They pride themselves on delivering top-quality customer service, for which they are multiple award winners.  Our client's aim is to make investing simply easier. Founded in 1990, they enable the individual investor to buy and sell shares and stock market investments online.

They are committed to finding the best people to help them build their business, rewarding their employees with excellent benefits and proven career development opportunities.

In 2018 our client was proud to be accredited a Silver Investors in People award, identifying them as a great employer, an outperforming place to work and for having a clear commitment to sustainability.

About the Customer Service Associate role:

At our client's company, investing in their People and the future of the business is key, and as a Customer Service Associate within Customer Service & Investment Dealing (CS&ID) you’ll have the opportunity to learn all department functions on rotation over a 2 year period (post probation) to enable you to build a longstanding career within the company . The role will give you exposure to all elements of the Customer Service and Investment Dealing Team, enabling you to gain a broad level of experience in all manner of customer service, administration and investment dealing functions, from supporting customers over the phones, to placing orders and managing stock transfers.

At the end of the 2-year development programme, you’ll join one of the specific areas in a permanent capacity to enable you to utilise the wide range of tools and lessons learned from your time spent across the Team.

You’ll receive extensive on-the-job training on each rotation of the programme, as well as more specialised training in areas such as the protection of client assets (CASS) and similar regulatory compliance requirements.

Customer Service Associate Requirements:

  • Experience of dealing with customers in any capacity (Desirable)
  • A level, BTEC, NVQ or equivalent
  • Energetic, enthusiastic and motivated
  • Confident, a strong communicator, proactive, flexible with a willingness to learn new things
  • Excellent attention to detail and accuracy
  • Familiar with Microsoft Office, Word, Excel and Outlook
  • Excellent written and verbal communication skills
  • Team player, willing to take the lead at times will be required

Customer Service Associate Benefits:

  • 26 days holiday per year
  • Discounted onsite gym
  • Onsite free secure car and bike parking
  • Free discounts and offers platform with Perkbox
  • Employee support programme 24 hours a day, 365 days a year
  • 8% Employer pension contributions (non-contributory)
  • Private healthcare
  • Life Assurance – (4 x salary)
  • Share Incentive Plan – an opportunity to buy shares within the company with the company matching 2 shares for every 1 you buy!
  • Employee share account discount
  • Discretionary profit share bonus

If you feel that you meet the Customer Service Associate requirements, please apply now!

Contact information

For further details please download the job description below:

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