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Technical Monitoring Executive (TD/TF/TM)

Overview

Reference
TD/TF/TM

Salary
£24,000 + Generous shift allowance

Job Location
- United Kingdom -- England -- Greater London -- London

Job Type
Permanent

Posted
Wednesday, September 11, 2019


Technical Monitoring Executive

Location: City of London

Salary: £24,000 + Generous shift allowance

Hours of Work: 5 Days Full Time Including Saturday and Sunday 13:30 - 22:00

About the Company:

Our client, an international technology company. They are seeking Technical Monitoring Executive to join our London-based global operations team. As a member of their operations team you will assist with monitoring our real-time systems and liaising with international corporate clients including airlines, online travel agents, hotels and train companies.

Technical Monitoring Executive Responsibilities:

  • Handling bookings from international clients and contacting suppliers over the telephone
  • Cross checking the accuracy of the data
  • Supporting and resolving real time booking errors & report to the operations and bookings team
  • Reviewing booking data
  • Identifying and investigating problems in the booking activity
  • Assessing the booking performance
  • Diagnosing trends and patterns in booking data  
  • Responsible for monitoring real-time booking systems
  • Analysing performance statistics
  • Reading graphs and statistics
  • Proactively identifying, diagnosing and investigating problematic trends displayed in the internal reporting tools
  • Data mining 

Technical Monitoring Executive Requirements:

  • Customer service experience, preferably in a Call Centre environment
  • Strong IT skills including real-time monitoring and statistics
  • Excellent written and verbal communication skills 
  • Client focused 
  • Well organised and flexible
  • Responsible and reliable, a patient thinker, able to work under stress
  • Data mining and analytical skills with a strong passion for problem solving
  • Able to diagnose trends and patterns in booking data
  • Good attention to detail 
  • Excellent decision-making skills 
  • Ability to build rapport with clients and suppliers 

Able to utilise internal monitoring tools for assessing the system performance 

  • High degree of discretion and confidentiality

Desirable: 

  • Good working knowledge of Spreadsheets 
  • Good understanding of web coding languages - HTML/XML (Advantageous)
  • Experience of using Real Time information
  • Travel industry support experience 

If you think that you are suitable for this Technical Monitoring Executive role, please apply now!


Contact information


For further details please download the job description below:

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