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Customer Service Specialist (ME/CSS)



£27,000 - £27,000/annum

Job Location
- United Kingdom -- England -- South East England -- Berkshire -- Reading

Job Type

Friday, September 13, 2019

Customer Service Specialist

Location: Reading

Salary: £27,000 per annum

Hours: Monday to Friday 08:30-17:30 and 1 Saturday per month 09:00-16:00

 Job type: Permanent

Are you an experienced customer service professional with a desire to delight the customer and exceed expectations? Do you have an interest in cars and the ability to make evidence-based decisions?

MotorEasy is the smart way to run your car. Our aftersales team are committed to providing our customers an outstanding service at a great price. As a motoring association, we offer ‘Everything car, done for you’.

We are recruiting for a strong Customer Service Specialist to work as part of the team managing warranty repairs and ensuring a smooth service is provided to the customer.

Responsibilities of the Customer Service Specialist:

  • You will be the first point of contact for our members claiming on their warranties, ensuring the diagnosis is arranged correctly and collecting the evidence to decide whether the claim is covered or not. Where it is not, we can still offer a great deal on the repair
  • You will then manage the repairs process from start to finish, liaising between the customer and the workshop, ensuring no unnecessary work is done. You’ll get the customer regular updates and allow them to get on with their day, knowing their car is taken care of

Requirements of the Customer Service Specialist:

  • A strong track record in customer service, problem solving and delivering results, ideally on a telephone basis
  • An interest in cars and how they work would be an advantage, but detailed technical knowledge isn’t necessary as we can provide full training

Benefits of becoming the Customer Service Specialist:

  • A fantastic salary of £27,000
  • Pension
  • Free parking just outside Reading town centre
  • Employee benefits platform including a range of high street and online discounts

If you feel like you meet the above criteria for the Customer Service Specialist, then please apply now!

Contact information

For further details please download the job description below:

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