Customer Service Enquiry Clerk (TRTCS3020)

Overview

Reference
TRTCS3020

Salary
ZAR14,500 - ZAR15,000/month + Medical & Provident ,Performance Benefits, Bonus

Location
- South Africa -- West Rand District

Job Type
Permanent

Posted
25 November 2019

Closing date
02 Jan 2020 23:59


We are currently looking for service focused, well spoken Customer Service Enquiry Clerks

The successful candidate will need to possess the following:

Please  submit your full CV with updated documents to Zero eight six five seven one five zero one three 

Matric

Well spoken with a clear telephone manner and ability to actively listen

Highly service focused and action oriented

MS Office Literate( MS Word, Outlook and Excel)

Solutions focused with a calm, professional and courteous manner

 

Accountable with the ability to think laterally, resolve issues/ assist with enquiries promptly or revert to the relevant manager as necessary

 

Key Tasks:

Timeously and professionally answer inbound and enquiries from Customers by phone or email

Accurately and efficiently complete all relevant administration tasks such as filing, data capture and daily logs

Ensure a swift and efficient service whilst adhering to company service level agreement and policies

Liaise closely with the Customer Service, Technical and Accounts departments to swiiftly resolve client queries / enquiries

Communicate fluently and confidently with both Customer and colleagues thereby creating an atmosphere of co-operation Scan, copy and file all relevant supporting documentation, both manually and electronically

 


Contact information

Lisa Williams