Vacancies

Overview

Technical Support (EliTechSupportG3)

Reference
EliTechSupportG3

Salary
£15.04 - £15.04/hour

Job Location
- United Kingdom -- England -- South West England -- Bristol -- Bristol

Job Type
Temporary

Posted
Thursday, March 04, 2021


Our client is a well-established electrical distribution network operator with over 7 million customers throughout the UK.  As a national business, they pride themselves on their first class reputation for network reliability and business efficiency, receiving the Government’s Charter Mark scheme accolade every year.

Their Bristol depot are seeking a Technical Support as an addition to the Technical team within the Smart Metering Department. This is a long term temporary role with an immediate start available and the opportunity to apply for internal permanent roles within the company.

This role may is typically a 37.5 hour week, flexible working hours, 8am - 4pm, 8.30am - 4.30am or 9am - 5pm or 10am - 6pm. Due to Covid, the successful candidate will initially be set up to work from home with plans to return to the workplace when it is safe. 

Hourly rate will be £15.04 per hour.

Benefits include an excellent hourly rate with up to two salary increments a year, holiday entitlement rising to 26 days +bank holidays after 12 weeks and free parking.

As a Technical Team Support you will be responsible to the Compliance Manager in the provision of metering support activities associated with the Smart Metering business.

Specific duties will be:

  • Update database records of meter technicial details and process exceptions in the day to day provision of data flow services to external parties. 
  • Raising meter work orders and the deprogramming of meter work orders and resolve problems.
  • Provide support to Field Operatives using work order deprogramming tools. 
  • Carry out remote testing, ensuring systems have been properly commissioned and registered correctly. 
  • Investigate and assist in the resolution of metering faults and related metering technical enquiries. 
  • Communicate effectively with customers, external parties, equipment suppliers and field staff in the resolution of problems.

In order to be successful for the role of Technical Team Support, you will:-

  • have excellent customer care skills and be proactive in pursuing job completion
  • be able to communicate confidently and effectively
  • represent the company positively at all times
  • have a good working knowledge of Microsoft Office
  • excellent attention to detail 
  • problem solving skills
  • numeracy 
  • ability to familiarise with technical data and terminology
  • have previous experience working within a similar technical role, ie engineering, utilities, energy, helpdesk, fault finding and resolution, remote testing.
  • have experience of processing data and information

    Experience in the energy industry in particular smart metering would be highly desirable.

§    Update Process metering database records of meter technical details and process exceptions in the day-to-day provision of data flow services to external parties.

§    RAssist in the raising meter work orders and thedeprogramming ofdeprogramming of meter work orders and resolve problems.

§     Assist in the deprogramming of meter work orders

§    Provide support to Field Operatives using work order deprogramming tools.

§    Carry out Assist in the remote testing and proving of HH and NHH smart meters to ensure systems have been properly commissioned and registered correctly.

§    Investigate and Aassist in the resolution of metering faults and related metering technical enquiries.

§    Communicate effectively with customers, external parties, equipment suppliers and field staff in the resolution of problems.

§    Provision of information, guidance and advice to others as required.


Contact information

Marianne Clark