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Seafreight Import Operator (VR/22198)




Job Location
- United Kingdom -- England -- East of England -- Suffolk -- Felixstowe

Job Type

Friday, June 11, 2021

Seafreight Import Operator - VR/22198

Our client, a global market leader in the logistics industry, is looking for an Import Operator to join their team in Felixstowe. You will be there to control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.

Duties of the Seafreight Import Operator:

  • Manage all bookings from start to finish for allocated customers
  • Develop relationships with allocated customers
  • Issue booking instructions to origin offices
  • Process Import bookings
  • Accept all orders (from customer or overseas office) and assume full responsibility for their successful completion, including origin management, customs clearance and delivery
  • Proactively inform customer on shipment status, exceptions and provide intermediate updates on incident solution
  • Process UK Customs Clearance (experience not essential but preferred)
  • Manage any other site involved in a shipment
  • Take and handle customer inquiries
  • Take and register all customer complaints and drive solution of customer complaints by solving it directly or assigning tasks to other function
  • Ensure correct charges are highlighted / passed for billing
  • Full responsibility for correct P/L per file handled

Key skills required for the Seafreight Import Operator:

  • Strong background in Ocean Freight Forwarding
  • Customs experience is preferred but not essential if there is a level of overall knowledge
  • Good Administrative and MS Excel skills
  • A ‘get the job done’ attitude
  • Thoroughly embedded knowledge of start to finish Ocean Freight processes
  • Results driven and good attention to detail
  • Good written and spoken English
  • Good interpersonal skills
  • Ability to build relationships with customers
  • Able to prioritise, perform under pressure and work using own initiative

If you’re interested in the Seafreight Import Operator position, click apply now, or email our Shipping team on

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