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Trainee Co-ordinator (VR/19849)




Job Location
- United Kingdom -- England -- North West England -- Greater Manchester -- Manchester

Job Type

21 January 2019

Trainee Co-ordinator - VR/19849

The Company & Role:

Our client, a large International moving company, are looking for a Trainee Co-ordinator to join their team in Manchester.

This is a great opportunity for someone looking to start out their career.

Main Duties:

  • Answering incoming enquiries from all channels (including but not limited to Live Chat, Web, Lead generation, Telephone) commercially reviewing them and auctioning accordingly
  • Understand the customers needs and improve the customer experience with all enquiries recorded within Navision
  • Maximise sales opportunity for our existing field and office based teams
  • To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing
  • Maintain excellent customer service and communication standards at all times
  • Work to KPIs ensuring targets are met and exceeded
  • To build and maintain effective working relationships with both internal and external customers
  • Introduce and maintain affiliate and partnership revenue streams
  • Effective management of all incoming calls and enquiries
  • Accurate input of data into Navision
  • Increase enquiry base to maximise network revenue opportunity
  • Increase conversion of enquiries to quotes
  • Adherence to the 3 call process
  • Customer queries managed in line with company procedures and standards

Experienced Required:

  • Highly organised
  • Ability to work under pressure and deliver to deadlines
  • Flexible approach
  • Willingness to learn, develop and improve existing processes and procedures

In Return:

You will be offered a long term career and training,

If you're interested in the role, click apply now to send over an up-to-date CV or email the Removals team on careers@redrecruit.com